haji's commitment to responsible gaming
Entertainment is enjoyable only when it stays within limits. haji believes every player deserves a safe and balanced experience. On this page, learn about our protection tools, warning signs, and ways to get support.
Why responsible gaming matters
Online betting and casino games are a form of entertainment — not a source of income. haji always wants its players to set time and money limits when playing, so that family, work, or mental health are not affected. If you read our terms and conditions, you will see that we emphasise transparency from the start.
Research shows that the majority of people bet for entertainment and enjoy it without any problems. However, for a small number of people, gaming habits can get out of control. To prevent that from happening, haji has put in place several self-regulation tools.
Our privacy policy explains in detail how we keep your account information secure and do not share it with any third party. For any questions about playing in a safe environment, visit our FAQ section.
Age limit — 21+
Tools to keep yourself safe
haji provides several tools that you can activate at any time. To use them, log in and go to your account settings.
Set deposit limits
Set your own maximum daily, weekly, or monthly deposit amount. Lowering a limit takes effect immediately; increasing one takes a little time to come into effect.
Session time limit
Decide in advance how long you will play in one session. When the time is up, you will be logged out automatically and prompted to take a break.
Temporary break
Temporarily close your account for anywhere from 1 day to 6 weeks. During this time, no betting or deposits are possible.
Self-exclusion
For a long-term break, you can exclude yourself for 3 months to 5 years. This is a firm step — once active, it cannot easily be reversed.
Talk to the support team
Speak directly with our team via 24/7 live chat or email. Support is available in Bengali, and limits or exclusions can be activated for you on request.
Review your activity
Log in to your account at any time to view your deposit, withdrawal, and betting history. Keeping your spending picture in front of you makes it easier to stay in control.
Recognising the warning signs
If you notice any of the following signs in yourself or someone close to you, it is time to seek help.
Chasing losses
Repeatedly increasing bets after a loss in order to win the money back is a serious warning sign.
Playing with savings or borrowed money
If you start playing with money saved by your family or money you have borrowed, that is a sign of trouble.
Disrupted sleep and routine
Staying up late playing for hours on end, or being unable to give time to work or family.
Hiding from family
A tendency to keep the amount you play or your losses secret from family or friends.
Anxiety or mood changes
Feeling restless, angry, or low when you cannot play is a sign of psychological dependence.
No interest in anything other than gaming
Losing enthusiasm for things you used to enjoy — sports, time with friends, hobbies.
Do a self-assessment
Answer the questions below — this is simply a moment for your own reflection; no information is saved.
If you answered "yes" to one or more questions, please contact our 24/7 live chat or seek professional advice.
Where to find support
If you feel there is a problem, you do not have to face it alone. Here are a few options.
haji live chat support
Talk in Bengali 24 hours a day, 7 days a week. After logging in to your account, click the live chat icon. You can directly request that limits or exclusions be activated.
Email support
If live chat is not convenient, contact us by email. Our support team responds in both Bengali and English.
Family and close ones
Have an open conversation with your family. Sharing a problem with someone you trust can be the first step.
Professional psychiatrists or counsellors
Mental health services in Bangladesh are more accessible than before. Contact your local medical college hospital or a private counselling centre.
Community support groups
Talking with others who have been through the same situation can boost your resolve. You can join a local or online support group.
haji's commitments
We do not just want to provide entertainment — we want you to play safely. These are the commitments we uphold every day.
- Anyone under 21 is not allowed to open an account, and age verification is mandatory.
- Any player can activate deposit limits, session limits, and self-exclusion on their own.
- If our team notices suspicious behaviour, they will reach out proactively.
- The support team is ready to speak in Bengali and English 24/7.
- No advertising is targeted at minors.
- haji reserves the right to restrict or close an account if signs of problematic gaming are observed.
A few tips for balanced gaming
If you want to enjoy betting or casino games, build a few simple habits.
Set a budget first: Before each session, decide the maximum you will spend. Once you reach that limit, end the session.
Treat losses as the cost of entertainment: Just as you spend money at the cinema or a restaurant, you may spend money on betting — do not think of it as an investment.
Take breaks: Instead of playing for long stretches without stopping, step away occasionally, take a walk, drink some water, or do something else.
Keep your emotions in check: Do not bet when you are angry, feeling low, or after drinking alcohol.
Do not make gaming your only entertainment: Keep the other pleasures of life active — family, friends, hobbies.
To learn about haji's detailed rules, visit our about us page, where the site's core principles and goals are explained.