haji's Privacy Policy
This policy explains in detail how your personal information is collected, stored, and kept secure at haji.
Introduction
haji treats user privacy as a top priority. This privacy policy tells you what personal information is collected when you use the haji website or app, how that information is used, how long it is stored, and under what circumstances it may be shared with third parties.
By registering an account or using the service on this site, you confirm that you have read this policy and accepted its terms. Our Terms and Conditions complement this privacy policy — reading both together will give you a clear understanding of the complete service agreement.
What Information We Collect
haji collects user information for various purposes. The types of information and the methods of collection are explained below.
2.1 Information Provided at Registration
Information you voluntarily provide when creating an account:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Preferred language and currency
- Password (stored in encrypted form — never readable in plain text)
2.2 Information Collected Automatically During Use
Some information is collected automatically while you use the site:
- IP address and device type
- Browser information and operating system
- Pages visited, timestamps, and click patterns
- Login time and session information
- Cookies and local storage data
2.3 Financial Transaction Information
Information required during deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction amount and date
- Transaction reference number
Purpose of Data Use
Collected information is used only for specific and lawful purposes. haji processes your information for the following reasons:
3.1 Account Management
- Completing account creation and verification
- Login and security verification (sending OTP)
- Assisting with password recovery
- Updating account settings
3.2 Service Operations
- Storing bet and game history
- Providing and tracking bonuses and promotions
- Processing deposit and withdrawal transactions
- Determining VIP level and calculating weekly cashback
3.3 Security and Compliance
- Preventing fraud, money laundering, and unauthorised access
- Age verification (confirming 21+)
- Detecting multiple accounts
- Cybersecurity monitoring
3.4 Communication and Support
- Identity verification for live chat and email support
- Sending important account-related notifications
- New promotions or service updates (with your consent)
Data Sharing Policy
haji never sells your personal information or transfers it to third parties in exchange for payment. However, there are specific situations where sharing information may be necessary:
4.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, and banks), game software providers, and technology infrastructure providers may receive limited information — only as needed to carry out their own work. These partners are contractually bound to follow haji's guidelines and keep information confidential.
4.2 Legal Obligations
haji may be required to provide information under court orders, government directives, or other legal requirements. In such cases, we will supply only the minimum information legally permitted.
4.3 Business Succession
In the event of a change in company structure or an acquisition, user information may be transferred. Users will be given appropriate notice before any such change.
Cookies and Tracking Technologies
The haji website uses cookies and similar tracking technologies to improve service quality and personalise your experience.
5.1 Types of Cookies
- Essential Cookies: Required to keep login sessions active and maintain security — disabling these will prevent the site from working properly.
- Functional Cookies: Used to remember language preferences, layout settings, and personalised experience.
- Analytics Cookies: Used to understand which pages are most visited and to improve the service.
- Security Cookies: Used to detect suspicious activity or unauthorised access.
5.2 Cookie Controls
Cookies can be restricted or deleted from your browser settings. However, if essential cookies are disabled, some login and payment features may not work correctly.
Data Storage and Security
haji has put in place both technical and administrative security measures to keep your information safe.
6.1 Technical Safeguards
- SSL/TLS encryption — all data transmissions are secured
- Passwords stored as encrypted hashes
- Regular security audits and vulnerability assessments
- Restricted access — only authorised staff can view information
- Firewall and intrusion detection systems
6.2 Retention Period
All information is retained for as long as the account is active. After an account is closed, certain information may be kept for a defined period for financial security and legal reasons. Once that period ends, information is securely deleted.
6.3 Response to a Data Breach
If a security incident occurs, haji will take immediate action and, where applicable, notify affected users in a timely manner.
User Rights
As a user of haji's services, you have certain important rights over your own information.
7.1 Right to Access
You can find out at any time what information haji has collected about you and how it is being used. Upon request by email, the information will be provided within a set timeframe.
7.2 Right to Correction
Most personal information can be updated directly from your account settings. For some changes, you may need to contact the support team.
7.3 Right to Deletion
If you request account closure, all personal information will be securely deleted, except for information that must be retained under legal obligations.
7.4 Right to Opt Out of Marketing
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. Essential account-related notifications may still be sent.
Protection of Minors
All haji services are exclusively for adults aged 21 and above. If anyone under 21 registers, their account will be cancelled and any collected information will be deleted immediately.
At registration, national ID or another valid identity document is required to verify age. This information is used solely for the purpose of verifying age and identity.
If a guardian becomes aware of a minor using our service, please contact us — we will take immediate action.
Third-Party Links
The haji platform has integrated connections with various game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe) and payment services.
These third-party platforms are governed by their own privacy policies. haji is not responsible for the data collection or use practices of these external services. Game providers receive only the minimum information needed to operate the games and are contractually required to keep it confidential.
During payment processing, bKash, Nagad, and Rocket's own security measures remain in effect. haji stores only the transaction confirmation details.
Changes to the Policy
haji reserves the right to update this privacy policy in line with changes in technology, law, or services. For significant changes, a notification will be sent to the registered email address and clearly announced on the site.
Continued use of the site after any changes will be taken as acceptance of the updated policy. The date of the most recent change will always be shown at the top of this page as "Last updated".
You can also read the About Us page for details on the overall terms of haji's services and the relationship with users.
Contact & Complaints
If you have any questions, concerns, or information requests about this privacy policy, please contact haji's support team:
- Live Chat: 24/7 instant support — from any page on the site
- Email: [email protected]
- Language: Support is available in Bengali and English
If you submit a complaint regarding data protection, we will respond as quickly as possible. For general questions, you can also find a lot of information on our FAQ page.