haji Terms and Conditions

1.1 Applicability of Terms

These terms and conditions ("Terms") apply to the haji platform and all related services. By using haji's website, mobile application or any other channel, you are automatically bound by these Terms. These Terms have been prepared in Bengali and apply specifically to users residing in Bangladesh.

Any member who does not agree with any part of these Terms is requested to stop using the haji platform. Continued use of the platform will be taken as your full agreement to all the terms.

1.2 Description of Services

haji is an online betting and gaming platform that provides sports betting, live casino, slot games and other gaming services to Bangladeshi users. The platform offers full support in Bengali and supports local payment methods including bKash, Nagad and Rocket.

2.1 Eligibility Requirements for Registration

To open an account with haji, all of the following conditions must be met:

• You must be at least 21 years of age.
• You must register voluntarily and in your own name.
• All information provided must be true, accurate and complete.
• Each person may open only one account.
• Your account must never have been previously closed by haji.

2.2 Identity Verification (KYC)

haji may request identity verification from a member at any time. Relevant documents such as a national identity card, passport or birth certificate may need to be submitted for verification. Withdrawals may be temporarily held until verification is complete. Providing false or incorrect information may result in account closure and forfeiture of the balance.

2.3 Prohibition on Multiple Accounts

The same person may not operate more than one account. Creating or operating multiple accounts using the same device, IP address, payment method or personal details is prohibited. If this rule is violated, all related accounts will be closed and bonus balances will be cancelled.

3.1 Password and Login Protection

It is the member's own responsibility to keep their account secure. Login details (username and password) should not be shared with anyone. Use a strong password and change it regularly. If you notice any suspicious activity, notify the support team immediately.

• Transferring or selling the account to another person is prohibited.
• Renting out or sharing the account is prohibited.
• If you log in on a public device, log out at the end of the session.
• Do not enter your login details by clicking on unknown or suspicious links.

3.2 Liability for Unauthorised Access

haji will not be held responsible for unauthorised access to an account resulting from a member's own negligence or carelessness. However, if a member reports the matter to support promptly, haji will conduct a proper investigation and provide assistance.

4.1 Deposit Rules

The minimum deposit amount on haji is ৳300. Currently accepted payment methods are: bKash, Nagad, Rocket and bank transfer (major commercial banks including Dutch-Bangla, BRAC Bank and Islami Bank). All deposit transactions are secured with SSL encryption.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are processed within 30 minutes to 3 hours of submission. Account identity verification must be completed before withdrawals can be made. The withdrawal method should match the deposit method.

4.3 Third-Party Payments

Members must use a payment method registered in their own name. Using a payment method belonging to a third party is prohibited. If this rule is violated, the transaction will be cancelled and the account may be subject to investigation.

5.1 Welcome Bonus

haji offers new members a 100% first deposit bonus of up to ৳10,000. To receive the bonus, the bonus amount must be wagered 20 times. For example: depositing ৳1,000 gives a ৳1,000 bonus, making a total balance of ৳2,000, and ৳1,000 × 20 = ৳20,000 must be wagered before withdrawal.

5.2 Other Promotions

The following terms apply to haji's active promotions:

• haji Weekly Deposit Gift: 50% bonus, up to ৳5,000, wagering 20x, minimum deposit ৳300.
• haji Friday Special Reward: 30% bonus, up to ৳3,000, wagering 15x, minimum deposit ৳300.
• haji Cricket Festival Bonus: 40% bonus, up to ৳4,000, wagering 18x, applicable to cricket markets only.
• haji Birthday Reward: up to ৳1,000, wagering 10x, once a year for verified account holders.

Each bonus offer can be claimed once only (weekly bonuses once per week). Once a bonus has been claimed, it cannot be cancelled.

5.3 Bonus Abuse

haji takes a firm stance on bonus abuse or manipulation. Claiming bonuses using multiple accounts, betting using software or bots, and using risk-free betting methods (arbitrage) will be considered bonus abuse. If such activity is detected, the bonus may be cancelled and the account may be suspended.

6.1 Finality of Bets

Once a bet is confirmed it cannot be withdrawn, however haji may offer a "Cash Out" option on certain services. haji reserves the right to cancel any bet where a technical error occurs in the odds or outcome. Bets placed at incorrect odds may be recalculated at the normal market price or cancelled.

6.2 Event Cancellation and Postponement

If a match or event is not completed or does not finish under the specified conditions, the bet will be settled according to haji's own rules. In general, bets placed on cancelled events are refunded. However, the rules may differ for each sport.

6.3 VIP Program

haji's VIP program has three levels — Bronze, Silver and Gold. Each level provides a weekly cashback benefit: up to 0.3% for Bronze, up to 0.5% for Silver, and up to 0.8% for Gold. This cashback is based on the net loss for the week. Example: if a Silver member's weekly net loss is ৳20,000, they will receive ৳20,000 × 0.5% = ৳100 cashback. VIP levels are earned based on activity and usage.

7.1 Strictly Prohibited Activities

The following activities are completely prohibited on the haji platform:

• Playing games or placing bets using automated software, bots or scripts.
• Attempting to gain unauthorised access to another member's account.
• Exploiting bugs or vulnerabilities in the platform's software.
• Using the platform for money laundering or illegal financial activities.
• Impersonating haji staff to deceive other members.
• Any form of fraud or dishonest conduct.

8.1 Suspension or Closure by haji

haji may suspend or permanently close an account without notice in the following circumstances:

• Violation of any provision of these Terms.
• Providing a false identity or incorrect information.
• Evidence of bonus abuse or fraud is found.
• The account remains inactive for an extended period.
• An investigation is required due to security or safety concerns.

8.2 Account Closure by the Member

Any member may request closure of their account at any time by contacting haji support via 24/7 live chat or email. Any remaining balance may be withdrawn before closure, however bonus balances will be cancelled.

9.1 Commitment to Responsible Gaming

haji believes that gaming should be for entertainment purposes only. Members are encouraged to play within their means. By following haji's responsible gaming guidelines, members can use deposit limits, session time limits and self-exclusion features.

If you feel that your gaming habits are getting out of control, contact haji support immediately. The 21+ age requirement and responsible gaming are our highest priority.

• Setting deposit limits: daily, weekly or monthly limits can be set.
• Self-exclusion: a break from the account can be taken for a set period.
• Reality check: reminders can be activated during a session.

10.1 Collection and Use of Personal Information

haji places the highest importance on the security of members' personal information. Information collected during registration, payment and identity verification is used only for providing services and ensuring security. Our Privacy Policy contains detailed information on the collection, storage and use of data.

haji never sells members' personal information to third parties. However, relevant information may be provided in response to legal obligations or requests from authorities.

10.2 Cookies and Tracking

haji's website uses cookies to improve the user experience. Detailed information about cookies can be found in our privacy policy. Continued use of the site will be taken as consent to the cookies policy.

11.1 Service Availability

haji aims to keep the service running at all times, but temporary interruptions may occur due to technical maintenance, internet disruption or other reasons. haji will not be liable for any loss caused by such interruptions.

11.2 Third-Party Services

haji platform contains content from various third-party game providers. haji is not directly responsible for technical errors or results of these games. In any dispute, haji will review the game provider's data and logs before making a decision.

11.3 Liability for Betting Decisions

haji bears no responsibility for a member's own betting decisions or the outcome of losses or wins. The possibility of financial loss in gaming always exists and is carried out at the member's own risk. Any strategies or advice on the site are for informational purposes only and are not guarantees. To learn more about us, please visit our About Us page.

12.1 Right to Make Changes

haji reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

12.2 Use After Changes

Continued use of the platform after changes to the terms and conditions will be taken as your agreement to the updated terms. It is therefore recommended that you check this page regularly. For any questions about the terms and conditions, answers may be found on our FAQ page, or you can contact support directly.

12.3 Contact & Support

If you have any questions or concerns about these terms and conditions, the haji support team is available 24 hours a day, 7 days a week. You can reach us in Bengali and English via live chat or email.